Resilience is a word frequently used in the workplace today. But what does it really mean and how can it be effectively harnessed?
Resilience means to be robust and to be able to recover from difficult situations.
How can HR teams better equip themselves to be more resilient in particularly difficult circumstances?
Here are 5 ways to develop resilience in your HR team:
- Understand the Individual and Organisational Resilience
A team member is far more likely to exhibit resilience if the workplace environment is one that encourages all colleagues to thrive irrespective of what is thrown at them. Much of this comes down to organisational culture, the strength of the team dynamic and the adaptability to change. That team dynamic will also prove crucial in fostering a collaborative sense of supportiveness.
- Set a Mission for Your Team
A clear and well communicated mission gives an HR team a shared sense of purpose to strive for. Armed with this direction, they are far more likely to work through any setbacks that they encounter along the way, whether planned or unexpected.
- Look for Trends and Root Causes
HR professionals, like many people, have come to accept that they can’t control all circumstances around them. For examples, plans can soon become disrupted by an unanticipated employee relations issue which requires urgent attention. This sense of fire-fighting can become a real morale-eater if common frustrations are allowed to keep happening.
By identifying trends and uncovering underlying issues, the root cause of some of these recurring problems can hopefully be addressed. This would allow HR teams to concentrate on the more value-adding elements of their roles.
- Communicate, Celebrate and Appreciate
Communication is widely acknowledged as one of the most crucial parts to engagement, which is why savvy HR teams spend so much time developing strong lines of dialogue within the workforce. But Human Resources colleagues deserve equal treatment. So, monitor and measure progress, communicate and celebrate achievements and don’t underestimate the power of saying “thank you”.
- A Continued Commitment to Learning
Providing ongoing training and development can equip HR teams with a more resilient toolkit for various scenarios which they may encounter. HR professionals need to develop and maintain social coping skills that enable them to act as a buffer in high stress or confrontational situations when other colleagues need support.
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