0121 516 0299 | 01905 958370 | 0203 002 5005
Grosvenor House, 11 St Paul’s Square, Birmingham, B3 1RB | Suite 133, 79 Friar Street, Worcester, WR1 2NT

Training and Development

The Best Investment You Can Make Is In Your People.

Your biggest company asset is the people in your business. Getting the most out of your assets is crucial for any successful business, therefore getting the most out of your staff by investing in their development is one of the best decisions you can make.

We offer tailored training for your staff to allow them to develop their professional skills and work more efficiently and effectively within your business. Development is held in high regard by both employers for the benefit it can bring to the business, and the employees for the growth they experience and the value the company places in them by investing in their development.

We offer a range of programmes to add value and we are able to offer these services either in our offices or at your business site. All our programmes are designed to be flexible to your requirements while maintaining an effective and engaging course structure.

How We Can Help You

Performance management:
One of the biggest factors in an employee’s happiness and effectiveness is their relationship with their immediate manager. Driving performance in a team is a difficult task to achieve without some training and guidance. We work with new and existing managers to train them in employing the best practices and avoid some of the common pitfalls encountered when moving to a management position.

The biggest step in being a manager is the mental transition from focusing on personal performance to focusing on the performance of a team, this requires a change in approach to many of the daily tasks.

We help ease the transition and help your employees by developing skills such as:

  • Time management
  • Strategic thinking
  • Delegation
  • Interpersonal communication
  • Resolving conflicts within a team

Staff Appraisals: carrying out staff reviews
Many companies choose to do their staff reviews annually, even once a year it can be a dreaded time for both employee and employer. Appraisals can be an emotionally charged discussion when an employee’s performance and income are being discussed. It is important how these reviews are handled as they can have a large impact on your employee retention rate and workplace satisfaction.

Managing staff absences
There is a myriad of reasons why someone is unable to show up to work, sickness alone is a huge cause of absence in UK workplaces. As a business you need to be able to adapt if employees do not show up on any particular day, it is also necessary to monitor and act on any unauthorised absence, even knowing how to take action if someone is unreliable on a regular basis.

Recruitment and selection:
We know how critical employees are to the success of your business, therefore it is important to get the right employees for your business from the beginning. Our program helps you in each stage of the process.

Even if you know exactly how to identify the perfect candidate for the role, it does not help if they never even apply. The first stage in any successful recruitment strategy is knowing how to attract the right candidates to your business.

From starting the process filtering through CV’s, employing useful interview techniques, to finding your candidate and sending an offer letter. We train your people to bring the best into your business.

Customer Service
This course is designed to help anyone who has contact with customers while representing your business. The course aims to help employees create a positive customer experience and help handle difficult customers, ultimately allowing you to get the most out of every customer interaction.

The course helps people to identify what makes a good customer interaction and to manage their own behaviour to help create these moments that customers remember positively.

By the end of the course we aim to empower your employees, so they have the confidence to engage your customers and develop positive relationships that generate customer loyalty.

Employee self-awareness and personal insight
Personal development is a foundation for anyone’s professional development. Self-reflection is a rare trait in modern society but it can be such a valuable tool to objectively assess current abilities, and honestly define your personal goals. With clear goals and a growth mindset making you open to change; employees are happier and far more efficient at professional development.

IE Awards 2019 Winner

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