Highway Traffic Management (HTM)

Freed up Management Time! Saved Money in HR! Improved Recruitment and Onboarding.

Background

By engaging with Clover HR Highway Traffic Management (HTM) achieved the following;

• Ability to confidently take action when employees breach company policies and procedures;
• Freeing up management time from HR actions;
• Support, training and development to managers to ensure they have the confidence to take HR actions;
• A reduction in wasted time due to streamlined processes and the new HR system;
• Creating the new role of HR admin to address and support ER issues; and
• Improved recruitment processes and onboarding.

Established in 1995, Highway Traffic Management (HTM) is one of the most reliable and experienced temporary traffic management companies in the country. They have 131 employees, with a diverse workforce and a mixture of office employees and road operatives and drivers.

Following the implementation of some initiatives in the business around employees’ mental health and wellbeing, HTM wanted to support both the business and employees to ensure the workforce was engaged and happy.

There were minimal up-to-date HR processes and procedures in place, leaving the business exposed.

HTM is passionate about its employees’ well-being and engaged with Clover HR in January 2019 to review and implement the foundations of people management to support the business moving forward.

Business Challenges:

• No clear focus or expertise in HR;
• Outdated contracts of employment;
• No employee handbook;
• Multiple outdated HR procedures in place;
• Employees unclear on how the business supported them;
• HR system which did not support the business and paper system still required; and
• Numerous managers promoted internally, no management training provided, all on the job.

The Solution

After completing an HR health check, which looks at all aspects of employment and compliance within UK employment law, Clover HR reviewed the contracts of employment to ensure they were fit for business purposes and also complied with the latest legislation. A revised contract of employment has been implemented for HTM, which supports the business operations and its employees. In addition, to complement the contract of employment, Clover HR has implemented an employee handbook and also completed a full review and update of HR policies and procedures.

Having updated HR policies and procedures, HTM was keen to clamp down on any breaches of company policies, particularly any breaches in health and safety, to support all employees’ well-being and ensure employees understood the consequences of not following company rules. Where multiple incidences of the same nature were occurring, HTM, along with Clover HR, engaged with the employees to clarify their understanding of processes and procedures.

Weekly calls between management and Clover HR were introduced to talk through any employee relations issues within the business, as HTM was unaware of the number of staffing issues within the business. Having the call weekly allowed HTM and Clover HR to act quickly to get matters resolved.

Due to expansion, HTM has recruited numerous employees into the business over the past 6 months. Clover HR has supported both the recruitment process to find and select candidates and the onboarding process, including inductions and probation reviews. Expansion has also meant a number of employees have been promoted internally into management roles. Clover HR produced and delivered a management training programme to up-skill the management team, allowing them to support all employees across the business and also fulfil their roles.

Clover HR introduced HTM to a new HR system, Breathe HR, and supported its implementation. This enabled HTM to centralise people management, keeping an accurate log and tracing the progress of all employees. This included complete management of holiday entitlement, as previously this was a paper exercise. HTM decided to roll out different sections of the HR system at varying stages in line with business needs. This has allowed for a smooth rollout and given employees a chance to embrace the new system.

Clover HR has supported HTM to streamline its HR function and support continued business growth, and will continue to work with the company, which is passionate about its employees and their well-being.

If you would like to know more about Clover HR, or have any people management matters you would like to discuss, please contact us on 0330 175 6601 or email us at info@cloverhr.co.uk.