Advance Couriers

Provided Professional HR Services and Grown the Complexity of our HR Program to Match the Continued Growth of our Company!

Background

By engaging with Clover HR, Advanced Couriers has achieved the following;

• Comprehensive HR policies and procedures across the business, which included an employee handbook;
• A variation of employment contracts which are now aligned to different types of worker within the business; and
• A focus on HR and brought the Company up to date with employment legislation.

Established in 1991, Advanced Couriers has built a reputation as the industry leader in bespoke, dedicated urgent deliveries in the Worcestershire area. They offer a wide range of vehicles and operate from three locations. Advanced Couriers has a team of 22 employees, mostly made up of drivers and operational staff. Over the last four years, the business has grown rapidly and continues to have ambitious evolution plans.

Prior to our support, there were minimal HR processes and procedures in place, leaving the business exposed.

Advanced Couriers have 22 employees, which are mostly made up of drivers and operational staff.

After taking over the business 4 years ago, the business has grown rapidly and continues to have ambitious growth plans.

There was minimal HR process and procedures in place, leaving the business exposed.

Business Challenges:

1. No clear focus or expertise on HR;
2. Outdated contracts of employment, which did not support the various types of employees within the business;
3. No employee handbook;
4. Very few HR procedures in place;
5. Pay structure.

The Solution

After completing an HR health check, which looks at all aspects of employment and compliance with UK employment law, Clover HR reviewed the contracts of employment to ensure they were fit for purpose and complied with the latest legislation. A revised contract of employment was implemented, which supports the business operations and also their employees. This included implementing different types of contracts of employment to support the varying arrangements Advanced Couriers has with employees, e.g. zero-hours contracts of employment.

Clover HR has implemented an employee handbook which complements the contract of employment as well as new HR policies and procedures, and includes specific sections which were important to the business.

A full HR policy review was conducted, and all policies were updated in line with current legislation and new policies were introduced as best practice for Advanced Couriers moving forward. Additionally, Clover HR developed policies specific to Advanced Couriers’ business operations.

A review of all job descriptions was conducted to ensure the roles and responsibilities align with the work employees were undertaking.

Clover HR has supported Advanced Couriers to ensure they meet the basic requirements of HR compliance in the employment relationship, and will continue working with them to ensure compliance as the business grows.

If you would like to know more about Clover HR or have any people management matters you would like to discuss, please contact us on 0330 175 6601 or email us at info@cloverhr.co.uk.